Checking or savings account -- Managing an account -- Complaint #10725175
Complaint Overview
Complaint ID: 10725175
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Kansas
ZIP Code: 67212
Date Received: 2024-11-07T12:00:00-05:00
Date Sent to Company: 2024-11-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I did a mobile deposit on my new chase account. It stated that funds would be available the next day. This was on XXXX and the next day nothing I called XXXX and was told to give it XXXX more hours. I did and nothing. Finally I received a message that it wouldnt be available until XXXX I called chase and they said the only thing I could do was call the issuer of the check. I didnt that and they told me if I have a different account to cash it through that. So I cash it through a different account but then the funds would not go through due to XXXX placing a hold on that mobile deposit. Now it is XX/XX/XXXX and I have reached out to XXXX several times and went into the current branch that is by my home they said funds would be released today and they still are not. Now I got back a hold of XXXX for the review and they tell me they can do nothing until they can verify the phone number for the check issue. I had given them both phone numbers that are associated with the company that I received. The check from the lady said that they were closing my account on the XXXX. I dont care about that. I want them to release the hold on the check so I can go cash it somewhere else since they refuse to do it.
Frequently Asked Questions
What is Complaint #10725175 about?
Complaint #10725175 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-11-07T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.