Credit card -- Problem with a purchase shown on your statement -- Complaint #10725086
Complaint Overview
Complaint ID: 10725086
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Texas
ZIP Code: 78717
Date Received: 2024-11-07T12:00:00-05:00
Date Sent to Company: 2024-11-07T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
There was a fraudulent charge on my credit card back in XX/XX/year>2024 in the amount of {$1200.00} at a XXXX 's superstore. The Citi Credit card didn't even send me a notification whether I recognize this charge or not and the charge went through. Next day, the fraudster charged another {$0.00} at an unknown gas station. Now, the Citi ( Mastercard ) sent me a text asking whether I recognize this charge or not. Immediately, I said that I didn't make that charge. Then, I went to my online account and I found out that the previous amount of {$1200.00} was also a fraudulent charge, which I didn't do. So, I cancelled my old card immediately and asked for a new card and recorded a dispute for that transaction. Now, after 6 months from that and after talking to Citi dispute department over 10 times ( and over 10-12 hours ), they still haven't refunded my money yet. I have talked with their security department, their fraudulent department etc - but of no use. They kept saying that they would let me know their findings. But, not only they never returned any call- they still hasn't resolved the matter. At this point, I am totally frustrated and ready to take a legal action against my credit card company. At a last resort, I wanted to notify this to CFPB with the hope that CFPB will be able to resolve this for me and I can get my {$120000.00} ( and with interest ) as soon as possible.
Frequently Asked Questions
What is Complaint #10725086 about?
Complaint #10725086 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-11-07T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.