Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #10721537
Complaint Overview
Complaint ID: 10721537
Company: Jpmorgan Chase & Co.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
Sub-Issue: Application denials
State: Arizona
ZIP Code: 85142
Date Received: 2024-11-04T12:00:00-05:00
Date Sent to Company: 2024-11-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
XX/XX/XXXX got a preapproval letter from CHASE BANK for $ XXXX and a credit score of XXXX. Went under contract. Sent every doc they needed : 2 years taxes, bank statements, property taxes, everything! Everything went smooth. Day 10, we tried contacting our loan officer XXXX XXXX. Over 15 calls, emails, and texts. On day 14 she responded and told me I was denied based on 2 years of taxes showing a loss. I explained that I made $ XXXX in XXXX so I was confused, and I'm on track for another successful year in XXXX. XXXX I showed a loss for a remodel on my rental, which is now generating a great income. She didn't want to explain anything. I called my accountant, and he also said I showed a large profit in XXXX, and I had him send me the taxes he sent to her to look myself. We were right, I showed a profit for XXXX, and a small loss in XXXX. I have no other debts. None of this makes sense. I asked her if I could have a co-signer and if that would work, and she flat out said no, they won't loan us money no matter what. I have sense asked for reasoning, messaged her manager XXXX, emailed her, text her, and she hasn't responded to anything. I deserve some sort of answer. I did find a new lender the next day, with no issues on my income, but now the interest rate is much higher since we were 16 days later. I was locked in at 6.8 %, and now looking at 7.4 % which is the best rate today. I want answers, I feel I was 100 % discriminated against for my age.
Frequently Asked Questions
What is Complaint #10721537 about?
Complaint #10721537 was filed against Jpmorgan Chase & Co. regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2024-11-04T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.