Student loan -- Dealing with your lender or servicer -- Complaint #10719829
Complaint Overview
Complaint ID: 10719829
Company: Aes/Pheaa
Product: Student loan
Sub-Product: Private student loan
Issue: Dealing with your lender or servicer
Sub-Issue: Problem with customer service
State: California
ZIP Code: XXXXX
Date Received: 2024-11-01T12:00:00-05:00
Date Sent to Company: 2024-11-06T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
My loans with American Education Services ( AES ) were XXXX and reduced to a XXXX ( {$0.00} ) balance through the borrowers defense program in XXXX of XXXX. I received an official paid-in-full notice from AES in XXXX of XXXX. I was told by AES that the XXXX loans that were held by them would reflect a XXXX balance on my credit report by the end of XX/XX/year>. To date, my former AES loans, which now have XXXX balances, are still showing on my credit reports as having balances and payments due. XXXX. XXXX XXXX reported XX/XX/year>, {$9300.00} Reported balance XXXX. XXXX XXXX reported XX/XX/year>, {$8200.00} Reported balance
Frequently Asked Questions
What is Complaint #10719829 about?
Complaint #10719829 was filed against Aes/Pheaa regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-11-01T12:00:00-05:00.
How did Aes/Pheaa respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Aes/Pheaa?
Yes, visit the Aes/Pheaa company profile at readthecomplaint.com/company/aes-pheaa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.