Credit card -- Problem with a purchase shown on your statement -- Complaint #10697882
Complaint Overview
Complaint ID: 10697882
Company: Bank Of America, National Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Alabama
ZIP Code: 366XX
Date Received: 2024-11-05T12:00:00-05:00
Date Sent to Company: 2024-11-05T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On Tuesday, XX/XX/year>, I received a bill in the mail from Bank of America telling me my current payment due date. This was shocking to me because I knew that this was not a card that I had applied for. I immediately called them to inquire about the card because I had not opened an account with them, nor did I authorize anyone else to do so in my name. They informed me that a student loan was paid off using the card from XXXX XXXX XXXX XXXX, which was applied for on XX/XX/year>. I called the XXXX XXXX XXXX XXXX to let them know that my name and personal information had been compromised and was used to make fraudulent charges. Then on XX/XX/year>, {$7900.00} was charged onto the card using my name. XXXX XXXX XXXX XXXX only supplied me with a partial phone number, and a login name. The next day, I filed a report with the local police department.
Frequently Asked Questions
What is Complaint #10697882 about?
Complaint #10697882 was filed against Bank Of America, National Association regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-11-05T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.