Credit card -- Other features, terms, or problems -- Complaint #10666697
Complaint Overview
Complaint ID: 10666697
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: Arkansas
ZIP Code: 72712
Date Received: 2024-11-02T12:00:00-05:00
Date Sent to Company: 2024-11-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made a purchase on my JP Morgan Chase Freedom Flex on XX/XX/year> for {$360.00}. I made the transaction through XXXX for a United Airlines ticket. The Freedom Flex card has 5 % rotating bonus categories by quarter, and in XXXX ( XXXX ) XXXX is a bonus category ( extra 4 % in addition to base 1 % ). Chase has it coded in their system as a purchase made directly with United and has thus far refused to award me the 4 % extra points for this transaction. I've called Chase at least 5 times over the past month to try and figure out an amicable solution. They had told me to reach out to XXXX and have them recode the transaction. I called XXXX and they said since the transaction closed, Chase would have to recode on their end. I spoke with Chase again and they declined to help me recode the purchase and award me the bonus points for this transaction, encouraging me to reach out to XXXX again otherwise they can not make me whole. Looking online, it seems like a few other consumers who have used XXXX on a Chase transaction have also not received their bonus points as well.
Frequently Asked Questions
What is Complaint #10666697 about?
Complaint #10666697 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-11-02T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.