Checking or savings account -- Managing an account -- Complaint #10649187
Complaint Overview
Complaint ID: 10649187
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: New York
ZIP Code: 10033
Date Received: 2024-10-31T12:00:00-05:00
Date Sent to Company: 2024-10-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to once again formally complain about Citibanks failure to comply with a court order that mandates my inclusion on all accounts held by the client, as well as access to retirement accounts and the safety deposit box. Despite providing the required paperwork and a clear directive from the court, Citibank has ignored this order for XXXX months. Additionally, the bank has failed to remove a specific peer of attorney from the accounts, as the judge explicitly directed. When I filed a consumer complaint, it was closed without verifying Citibanks claims or confirming the courts instructions with me. Citibanks response incorrectly stated that they could not make the current account a guardianship, which was never requested nor ordered. Instead, they were to simply add me to the existing accounts. This level of negligence and disregard for a court order is both unacceptable and harmful, and I request immediate intervention to ensure compliance with the courts directives. See pages XXXX, XXXX, XXXX, XXXX, XXXX of order. Without being put on the account, I can not access confidential financial records ( page XXXX ) to provide evidence to file charges against previous power of attorney with the district attorney as mandated within the paperwork. ( page XXXX ) Additionally, Citibank is forcing the client to close her current account and safety deposit box on XX/XX/XXXX which she does not want and is in direct opposition of page XXXX part ( i ). Forcing an XXXX person to close their bank account is not only unnecessary but also deeply unfair. It disrupts their sense of independence and control over their finances, which are essential for their dignity and self-confidence. Making someone go through such a process at an advanced age adds unnecessary stress and can feel like stripping them of their autonomy. This approach fails to respect their rights and undermines their ability to manage their own financial affairs. She has been a client at Citibank XXXX XXXX for 50 years. NOTE : the long form order is XXXX pages and it will not upload with the complaint. I am providing the court order to you in single page uploads.
Frequently Asked Questions
What is Complaint #10649187 about?
Complaint #10649187 was filed against Citibank, N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-10-31T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.