Credit card -- Problem with a purchase shown on your statement -- Complaint #10648483
Complaint Overview
Complaint ID: 10648483
Company: Goldman Sachs Bank USA
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Overcharged for something you did purchase with the card
State: Utah
ZIP Code: 84107
Date Received: 2024-10-31T12:00:00-05:00
Date Sent to Company: 2024-10-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Repeated Unauthorized Double Charges on Apple Credit Card by Goldman Sachs I am writing to file a formal complaint regarding repeated unauthorized double charges on my Apple Credit Card, issued by Goldman Sachs. Over several transactions, I have been charged twice for purchases, leading to financial discrepancies and inconvenience. Despite contacting the merchant involved in the most recent incident on Monday, who confirmed that they only charged me once, I was still billed twice for a {$160.00} purchase. This is not an isolated case but a recurring problem with various merchants, causing significant concern. I am aware that other customers have reported similar issues online, indicating a potential pattern of deceptive practices by Goldman Sachs. I am seeking your assistance in addressing this matter and ensuring that appropriate action is taken to prevent further occurrences. Thank you for your attention, XXXX XXXX
Frequently Asked Questions
What is Complaint #10648483 about?
Complaint #10648483 was filed against Goldman Sachs Bank USA regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-10-31T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.