Prepaid card -- Unexpected or other fees -- Complaint #10642284
Complaint Overview
Complaint ID: 10642284
Company: Securus J Holdings, LLC
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Unexpected or other fees
State: Tennessee
ZIP Code: 38506
Date Received: 2024-10-28T12:00:00-05:00
Date Sent to Company: 2024-10-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My jpay XXXX XXXX XXXX account that XXXX XXXX XXXX give me was not using right number when you dial it it says you are receiving a call from correctiy facility and don't even let you check balance also has wrong date and said it was a purchase for XXXX dollars with debit of XXXX it's like it's connected to the XXXX or stores. But yet it also has been open for long time. I believe it is XXXX XXXX or fraud. I can't even recieve nothing owed to me.
Frequently Asked Questions
What is Complaint #10642284 about?
Complaint #10642284 was filed against Securus J Holdings, LLC regarding Prepaid card specifically about Unexpected or other fees. It was received by the CFPB on 2024-10-28T12:00:00-05:00.
How did Securus J Holdings, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Securus J Holdings, LLC?
Yes, visit the Securus J Holdings, LLC company profile at readthecomplaint.com/company/securus-j-holdings-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.