Student loan -- Dealing with your lender or servicer -- Complaint #10636545
Complaint Overview
Complaint ID: 10636545
Company: Mohela
Product: Student loan
Sub-Product: Private student loan
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Alabama
ZIP Code: 350XX
Date Received: 2024-10-30T12:00:00-05:00
Date Sent to Company: 2024-10-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I reached out to cfpb in 2016 regarding issues with Navient before you all reached a settlement with them and after my 2016 complaint they began to charge me late fees and continued to charge the same fees every month for the past 4 years. I would pay the fee and it never got removed so I'd pay again and they'd still charge me. They have now transferred the fee to Mohela for me to pay again. I have more documents to attach to support my claim, but the files are too large.
Frequently Asked Questions
What is Complaint #10636545 about?
Complaint #10636545 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-10-30T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.