Checking or savings account -- Managing an account -- Complaint #10572328
Complaint Overview
Complaint ID: 10572328
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: California
ZIP Code: 95128
Date Received: 2024-10-24T12:00:00-05:00
Date Sent to Company: 2024-10-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made a cash deposit of XXXX dollars on XX/XX/year> between XXXX and XXXX at the outdoors chase ATM on XXXX XXXX XXXX XXXX XXXX XXXX The ATM accepted the money, and I departed the location assuming all was well. I later checked my online bank account to find that the money had not yet appeared in my account. I went back to the location and they told me they could not do anything to help with ATM related transactions, and to call their customer support number. I submitted a dispute claim, was told to wait 2 business days and after 2 business days received a credit for the XXXX I had deposited. XXXX days later, on XX/XX/year> I am about to pay my rent, and double check my bank account to find that their investigation concluded that no such deposit was made. Not only am I shocked and confused at the clearly incorrect ruling, I also now can not pay my rent on time and am now facing the risk of eviction. I immediately call their number and am told that my case would be escalated to a higher manager. The manager eventually tells me there is nothing she can do to help and that no higher ups are available to further escalate. I begrudgingly hang up the phone and go back to the branch where I deposited where I am told they can not do anything and that I need to call the number. They eventually have one of their bankers help me reach someone by phone who says they will reopen the claim and reach out to me with a conclusion. On XX/XX/XXXX, I am contacted by phone call by a chase member who works in escalations who asks me for details regarding the transaction. I tell him what I can remember and he says they will reinvestigate. The next day, I am called again by the same employer and am told they came to the same conclusion and they I would not be returned the funds. I am now out on XXXX and way behind bills and facing eviction. PLEASE HELP
Frequently Asked Questions
What is Complaint #10572328 about?
Complaint #10572328 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-10-24T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.