Credit card -- Problem with a purchase shown on your statement -- Complaint #10558553
Complaint Overview
Complaint ID: 10558553
Company: Synchrony Financial
Product: Credit card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Florida
ZIP Code: 33547
Date Received: 2024-10-23T12:00:00-05:00
Date Sent to Company: 2024-10-28T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year> my bank XXXX XXXX did a funds transfer to 3 of my credit cards. 2 were processed correctly, however Care Credit ( Synchrony Bank ) was not. The Check from XXXX to Synchrony Bank was sent to correct Mailing Address with correct account # 's. The check was processed on XXXX but was deposited into a XXXX XXXX XXXX XXXX account. XXXX XXXX will not give me any information as I'm not on said account that check was deposited to. I have done a payment dispute with Sychrony bank who has been no help through the process. In fact Synchrony bank has stated to me several times that they do not hold any accounts with XXXX XXXX, however XXXX XXXX stated to me that Synchrony DOES in fact have accounts with them. On XXXX I faxed requested documents to Care credit ( Synchrony Bank ) it is now XXXX and they have not been in contact with me. When I call Care Credit they state check not there and to contact both XXXX XXXX and my Bank XXXX XXXX XXXX got me no where and my Bank XXXX is currently investigating the situation.
Frequently Asked Questions
What is Complaint #10558553 about?
Complaint #10558553 was filed against Synchrony Financial regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-10-23T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.