Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #10545149
Complaint Overview
Complaint ID: 10545149
Company: Goldman Sachs Bank USA
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: New York
ZIP Code: 11211
Date Received: 2024-10-22T12:00:00-05:00
Date Sent to Company: 2024-10-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have put XXXX $ in the savings account marcus by goldmann sach the XXXX of XXXX. I try to take back than money to my XXXX XXXX XXXX account 1 month later. But it was impossible to take it back. My account as been locked so i call back, they even made a telephone transfer of XXXX $ more to marcus without my permission. But i had the time to stop it with XXXX XXXX XXXX I tried to made 3 transfer bank of the money to XXXX XXXX XXXX but every transfer as been canceled buy the company. Some excuse was " its not going to the same account ''. I try my best to have this money back and today they said they closing my account and I will receive a check in 7-10business days. I dont know if they really gon na send me back my money and I dont understand why i can not receive it by bank transfer.
Frequently Asked Questions
What is Complaint #10545149 about?
Complaint #10545149 was filed against Goldman Sachs Bank USA regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2024-10-22T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.