Credit card -- Problem when making payments -- Complaint #10517888
Complaint Overview
Complaint ID: 10517888
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: New Jersey
ZIP Code: 085XX
Date Received: 2024-10-20T12:00:00-05:00
Date Sent to Company: 2024-10-20T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
**This is in relation to my previous complaint XXXX XXXX I had a payment of {$720.00} to be made on XX/XX/XXXX. Because of past issues with Autopay, I re-done autopay and called up the Citi Customer support on XX/XX/XXXX to confirm that the payment is processed though the payee account XXXX XXXX XXXX XXXXXXXX ) was not debited with the amount. The Citi customer support told me that the payment will be posted in 2 days and that there is no action to be taken from my end. However, on XX/XX/XXXX I happened to see that Citi card has added {$41.00} late fee and {$15.00} as interest added to my transactions as the payment was declined. I did have enough balance in my XXXX XXXX XXXX account for the payment to go through. I called up XXXX XXXX XXXXXXXX customer support once again trying to understand why the payment was not honored. They said the Citi payment was sent again to incorrect routing number. This issue is causing me trouble as I end up paying late fee and interest for no fault of mine. Also, my credit history is being impacted. Appreciate if Citi could investigate the issue and remove the late fee and interest charged on my account Screen print from my Citi credit card account and XXXX XXXX XXXXXXXX account is included for your reference. I have also included an audio clip from XX/XX/XXXX conversation with Citi Credit card associate confirming that the payment was processed. Note - Tried to upload the audio clip of my conversation with Citi customer support on XX/XX/XXXX to confirm that the payment that was due on XX/XX/XXXX has gone through successfully. However, the file is of 15 MB size and hence unable to attach it here.
Frequently Asked Questions
What is Complaint #10517888 about?
Complaint #10517888 was filed against Citibank, N.A. regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2024-10-20T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.