Credit card -- Trouble using your card -- Complaint #10513189
Complaint Overview
Complaint ID: 10513189
Company: Synchrony Financial
Product: Credit card
Sub-Product: Store credit card
Issue: Trouble using your card
Sub-Issue: Can't use card to make purchases
State: Maine
ZIP Code: 046XX
Date Received: 2024-10-19T12:00:00-05:00
Date Sent to Company: 2024-10-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My lowes card got locked and online it told me to call in back in XXXX They want me to upload a video of myself confirming my identity I said XXXXXXXX XXXX They said they would mail paperwork but never did I have usps informed delivery so I can confirm they never sent me anything In the world of deep fakes and data breaches I do not consent to a private company storing a video of me looki g around and confirming my identity on thier private servers! I have fraud alerts on my credit reports at time of opening all 4 synchrony bank accounts and they never once asked for this to verify my identity back then. They refuse to talk to me. I mailed payments on the XXXX and they received all but the 1 for my lowes card I want a reply and help from corporate officer, I didn't not need to do this for any single company, not even for them when I opened my accounts even though I have identity theft alerts but 3 years later they now want a video of me??? I smell data breach and fraud with this " bank '' and I use that term very loosely. My card got mailed to me, has been used 1 time in store and had always been locked in a safe in a house with cameras and a full alarm system. Who lost my info if I didn't and they are the only other ones that have it???
Frequently Asked Questions
What is Complaint #10513189 about?
Complaint #10513189 was filed against Synchrony Financial regarding Credit card specifically about Trouble using your card. It was received by the CFPB on 2024-10-19T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.