Checking or savings account -- Opening an account -- Complaint #10506847
Complaint Overview
Complaint ID: 10506847
Company: Axos Financial, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Didn't receive terms that were advertised
State: Virginia
ZIP Code: 23222
Date Received: 2024-10-18T12:00:00-05:00
Date Sent to Company: 2024-10-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a checking account on XX/XX/year>. The bonus " XXXX '' terms were that I would receive {$100.00} for every month in which I had an employer 's {$1500.00} direct deposit to the account, for up to 5 months. I completed these requirements for XXXX, XXXX, XXXX, but have not received any bonuses. The bank claims that the bonus was never applied, however, I entered the code on the application.
Frequently Asked Questions
What is Complaint #10506847 about?
Complaint #10506847 was filed against Axos Financial, INC. regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2024-10-18T12:00:00-05:00.
How did Axos Financial, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Axos Financial, INC.?
Yes, visit the Axos Financial, INC. company profile at readthecomplaint.com/company/axos-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.