Student loan -- Dealing with your lender or servicer -- Complaint #10466101
Complaint Overview
Complaint ID: 10466101
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Pennsylvania
ZIP Code: 16510
Date Received: 2024-10-09T12:00:00-05:00
Date Sent to Company: 2024-11-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
XX/XX/2024. Letter from Federal Student Aid that I successfully met the requirements of the PSLF Program and my loan was forgiven. Amount forgiven {$32000.00} XX/XX/2024. Letter from Federal Student Aid that I successfully met the requirements of the PSLF Program and my Loan was forgiven. Amount forgiven {$44000.00}. Credit {$3500.00} XX/XX/2024. Refund check from Federal Student Aid {$900.00} XX/XX/2024. Letter that determined I was eligible for Public Student Loan Forgiveness on one or more of my loans. Effective Date of Forgiveness XXXX. Congratulations on reaching 120 qualifying payments for Public Service Loan Forgiveness. On the Federal Student Aid website reports 168 payments made of the 120 required. XXXX Bill from XXXX Current Balance {$31.00}, XXXX Regular monthly amount {$1000.00}. Multiple phone calls placed to Federal Student Aid and XXXX. Both agencies report I have made 168 payments of the 120 required payments for Public Service Loan Forgiveness. I still have a balance of {$31000.00}. My student loans are forgiven in full and I am being asked for another loan payment. I am well over the required payments for Student Loan Forgiveness.
Frequently Asked Questions
What is Complaint #10466101 about?
Complaint #10466101 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-10-09T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.