Debt or credit management -- Didn't provide services promised -- Complaint #10453533
Complaint Overview
Complaint ID: 10453533
Company: Synchrony Financial
Product: Debt or credit management
Sub-Product: Debt settlement
Issue: Didn't provide services promised
State: Texas
ZIP Code: 754XX
Date Received: 2024-10-14T12:00:00-05:00
Date Sent to Company: 2024-10-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was promised to pay the account off in payments and it would not be put on my credit report, but yes it's on my credit report as a negative Which is impacting my credit report, I reached out to the company which stated they sent letters to XXXX about the account but XXXX did not update my credit report I was told to reach out to XXXX about the matter which I have already a year ago and it's still not taken care of
Frequently Asked Questions
What is Complaint #10453533 about?
Complaint #10453533 was filed against Synchrony Financial regarding Debt or credit management specifically about Didn't provide services promised. It was received by the CFPB on 2024-10-14T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt or credit management) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.