Student loan -- Dealing with your lender or servicer -- Complaint #10452967
Complaint Overview
Complaint ID: 10452967
Company: Aes/Pheaa
Product: Student loan
Sub-Product: Private student loan
Issue: Dealing with your lender or servicer
Sub-Issue: Problem with customer service
State: Nevada
ZIP Code: 89122
Date Received: 2024-10-14T12:00:00-05:00
Date Sent to Company: 2024-10-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I requested an exception due to school misconduct for my private loans ; however, I received a letter stating that the loan owner ( XXXX ) is not taking action on my request. I am a class member in the XXXX v. XXXX settlement and I attended XXXX XXXX, which is one of the schools identified in the the settlement.
Frequently Asked Questions
What is Complaint #10452967 about?
Complaint #10452967 was filed against Aes/Pheaa regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-10-14T12:00:00-05:00.
How did Aes/Pheaa respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Aes/Pheaa?
Yes, visit the Aes/Pheaa company profile at readthecomplaint.com/company/aes-pheaa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.