Credit card -- Problem with a purchase shown on your statement -- Complaint #10452785
Complaint Overview
Complaint ID: 10452785
Company: Goldman Sachs Bank USA
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Texas
ZIP Code: 76182
Date Received: 2024-10-14T12:00:00-05:00
Date Sent to Company: 2024-10-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I contacted XXXX regarding a charge on my credit card that was meant to be refunded by the company back in XXXX. Initially, XXXX removed the charge, but it was added back after a few months. I followed up, provided the refund receipt, and XXXX removed the charge again. However, now theyre stating that the charge is valid because the company wont remove it, which is incorrect. We did not use the service that day, and I have documented proof, including a picture of the refund receipt.
Frequently Asked Questions
What is Complaint #10452785 about?
Complaint #10452785 was filed against Goldman Sachs Bank USA regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-10-14T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.