Checking or savings account -- Managing an account -- Complaint #10430099
Complaint Overview
Complaint ID: 10430099
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: California
ZIP Code: 920XX
Date Received: 2024-10-11T12:00:00-05:00
Date Sent to Company: 2024-10-11T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We have a business account with Chase Bank. In XX/XX/XXXX, someone altered a {$4100.00} check from our account and cashed it. Looking at the check, it is obvious that the intended recipient was partially rubbed off and changed to another name. Once we realized what happened, we notified the bank branch at the end of XXXX. We were assigned claim number XXXX for the incident. The branch gave us an affidavit to complete, and we did so. We did not hear back about the fraud, so we returned to the branch several times ( XX/XX/XXXX and XX/XX/XXXX ). The branch kept saying they were still waiting for the fraud department to resolve the incident. When we checked in with the branch again in XXXX, the banker said they needed a list of all the checks issued by our company in XX/XX/XXXX. We provided the branch with the list. We never heard back again. In XX/XX/XXXX, a Chase relationship manager called the company to see how everything was going. We told him about the fraudulent check and that nothing was happening. He told us that because it has been over 12 months since the complaint was made, the case has been closed, and there is nothing Chase can do.
Frequently Asked Questions
What is Complaint #10430099 about?
Complaint #10430099 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-10-11T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.