Checking or savings account -- Closing an account -- Complaint #10404801
Complaint Overview
Complaint ID: 10404801
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Massachusetts
ZIP Code: 017XX
Date Received: 2024-10-09T12:00:00-05:00
Date Sent to Company: 2024-10-09T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, I opened a Citibank account in connection with my mortgage application. I made several deposits into this account, totaling over {$50000.00}. Starting from around XX/XX/year>, I experienced issues logging into my account. Upon contacting Citibanks customer service, I was informed that my account was in restricted mode, but they refused to provide any further details. They advised me to wait for a letter in the mail. After waiting for 7 days, I received the letter and contacted Citibank again, using the provided reference number. I was then informed that my account had been flagged for fraud. I explicitly informed Citibank that I had authorized all transfers and deposits. However, I was told that the fraud department would review the case. On XX/XX/year>, I was notified that my account was closed with no explanation. Citibank stated that the decision was made by their fraud department and was irreversible. I was informed that it could take 30-60 days for the closure to finalize, during which my funds are essentially frozen. Compounding this issue, I recently moved to a new address and no longer have access to the mailing address on file with Citibank. Since the account is closed, I am unable to update my address information, and its possible I wont receive the funds via check, or it could be significantly delayed. This situation has caused substantial financial harm and stress, as I am unable to access my funds. I believe Citibanks actions lack transparency, and their failure to provide timely or clear communication has exacerbated the problem.
Frequently Asked Questions
What is Complaint #10404801 about?
Complaint #10404801 was filed against Citibank, N.A. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2024-10-09T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.