Prepaid card -- Problem with a purchase or transfer -- Complaint #10377666
Complaint Overview
Complaint ID: 10377666
Company: U.S. Bancorp
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-Issue: Charged for a purchase or transfer you did not make with the card
State: Kentucky
ZIP Code: 40216
Date Received: 2024-10-07T12:00:00-05:00
Date Sent to Company: 2024-10-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I did not receive the right amount of funds that was sent to my XXXX XXXX XXXX from the Kentucky unemployment office from dates of XX/XX/XXXX to XX/XX/XXXX of XXXX the amount did not add up I have my ky unemployment statements to prove it I asked for bank statements from XX/XX/XXXX if XXXX til XX/XX/XXXX of XXXX I requested statements 3 times for those dates they kept sending statements from XXXX which that date I never requested. I specifically asked for the dates of XX/XX/XXXX til XX/XX/XXXX of XXXX and never received them always the opposite of what I asked for.
Frequently Asked Questions
What is Complaint #10377666 about?
Complaint #10377666 was filed against U.S. Bancorp regarding Prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2024-10-07T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.