Credit card -- Problem with a purchase shown on your statement -- Complaint #10364699
Complaint Overview
Complaint ID: 10364699
Company: Synchrony Financial
Product: Credit card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Pennsylvania
ZIP Code: 19335
Date Received: 2024-10-06T12:00:00-05:00
Date Sent to Company: 2024-10-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I received an estimate to have water proof laminate installed in a home I'm not living in. I accepted the proposal, not realizing the salesman wrote the wrong color floor on the order, you don't receive a paper copy of the estimate it's only on XXXX. On XX/XX/XXXX a friend let the installers into the unoccupied home, I was preparing the home so I could move in, not realizing the floor installers would need to be supervised. Since I'm not living there I went on XXXX to take a look at the job, to find the wrong color floor was installed with the correct trim, they left metal anchor plates for the bannisters exposed rather than covering them with flooring, they cut back the carpet from the trim too short, they took a trash can that had a bag of sand in it dumped the sand in the mulch bed, XXXX int he empty trash can and left it in the home, stole items from the home. I immediately started to call XXXX XXXX XXXX to rectify the matter, and was constantly getting disconnected or hung up on. They have refused to acknowledge the XXXX, the theft of items, the incorrect color flooring and state that the exposed metal plates are against federal law to cover. I contacted Synchrony Bank to file a dispute to no avail, they state that they spoke to someone about the matter and everything had been resolved, when nothing has been resolved. Synchony Bank is also unwilling to do their due diligence, they need to actually investigate rather than just take the word of a shady floor company. I'm a grieving widow that has been trying to get my life back together and move forward, I feel like I've been taken advantage of by both XXXX XXXX XXXX and the bank and no one is doing anything to fix it. Everything is stalled at this point, I can't get painting done until the floor situation is fixed.
Frequently Asked Questions
What is Complaint #10364699 about?
Complaint #10364699 was filed against Synchrony Financial regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-10-06T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.