Credit card -- Problem with a purchase shown on your statement -- Complaint #10352841
Complaint Overview
Complaint ID: 10352841
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Ohio
ZIP Code: 442XX
Date Received: 2024-10-04T12:00:00-05:00
Date Sent to Company: 2024-10-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We have XXXX disputed charges that resulted from a series of confused and unfortunate circumstances. All of the charges, credits, and disputes are fully documented in a 43 page account history and reporting of such that have been sent into Chase on no less than 4 attempts. There are XXXX challenged transactions that we have paid amounting to {$7200.00} at issue, in XXXX challenged transactions, had been paid to XXXX per Chase. To this point, XXXX has claimed that it never received the {$7200.00} at issue from Chase, and Chase has claimed that it in fact paid the {$7200.00} at issue. Further XXXX supplied our legal counsel with records to show what they received from Chase and more importantly, what was NEVER received from Chase. Chase can not and will not supply us with any proof they paid XXXX. there is no doubt that the {$7200.00} at issue has been billed to us ( and paid in full ) through our Chase account, and that we have been made responsible for the {$7200.00} at issue, through XXXX separate transactions, that XXXX claims never to have received from Chase. From our aspect, resolution is simple : Chase needs to immediately reimburse us the {$7200.00} at issue, and Chase and XXXX need to account and determine, between them, and provide detailed accounting for the same, as to just what occurred. Prior to higher legal counsel We have attempted to accomplish the same on our own totally 30-40 hours of calls, providing documentation and continued to receive the complete run around by Chase. To no avail, we have further attempted to turn the matter over to legal counsel of which Chase would not acknowledge our attorney, nor would they engage in any attempt to resolve this on our behalf. EVEN AFTER we conducted XXXX separate conference calls with our attorney on the phone line. We keep getting the same letters indicating the matter is closed. Chase is on notice that we will also anticipate the full reimbursement of legal fees and costs in resolving this matter thus, time is of the essence, as the faster this matter is resolved, and the time thus involved, will limit Chase 's expected reimbursement.
Frequently Asked Questions
What is Complaint #10352841 about?
Complaint #10352841 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-10-04T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.