Checking or savings account -- Managing an account -- Complaint #10288683
Complaint Overview
Complaint ID: 10288683
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: California
ZIP Code: 93552
Date Received: 2024-09-27T12:00:00-05:00
Date Sent to Company: 2024-09-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, cash was withdrawn from my account with a teller, I didn't notice the withdraw until XX/XX/year>, I called it in, and they told me it take three to five days, and they closed my account and gave me a new on. I went into the branch got my new account number and set up a passcode so this wouldn't happen again I tried to take extra security measures. I called almost every day to see if they to see if they had any updates. On the XXXX I spoke to a representative and they told me that they had stopped the investigation on the XXXX because they received an allege call claiming to unfreeze the account because it was a false claim. I never made that call they said that they reponed it when I called on the XXXX to ask if they had any updates and the processes started all over again mind you, I was never made aware the situation. The fraud representative told me they would expedite the case so I can get answers. On the XXXX money was withdrawn from a different branch and with a teller on the new account I was given. I have no idea how they were able to get this information in order to accesses my account online there is all these steps for verification, and I have no alerts. I reported to Chase various times that I am dealing with Identity Theft, and I have a police report. How these people got withdrew with money Chase Bank is unable to answer. I going to take extra measures to make sure Chase bank I liable for the money that was stolen from me. I spent various hours speaking to someone representatives and no one has been able to help me.
Frequently Asked Questions
What is Complaint #10288683 about?
Complaint #10288683 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-09-27T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.