Checking or savings account -- Opening an account -- Complaint #10288394
Complaint Overview
Complaint ID: 10288394
Company: United Services Automobile Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Unable to open an account
State: North Carolina
ZIP Code: XXXXX
Date Received: 2024-09-27T12:00:00-05:00
Date Sent to Company: 2024-09-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I was a victim of identity theft twice over the years. I have lost every bank account I had due to this situation, and I have yet to regain access to any of my accounts that I had with USAA, XXXX XXXX, and XXXX XXXX XXXX before all this happened. In reference to USAA, I was dealing with the death of my little sister when I initially found out about it, so I did not dispute or address anything right away. When I did, I was denied access multiple times moving forward and told I could continue my insurance services with them but not banking services. I filed a total of XXXX re-reviews and was still denied. Feeling like I was running out of options I contacted the XXXX XXXX XXXX XXXX XXXX XXXX who the banks use to run customers consumer reports before allowing them to open a bank account to dispute the information the banks provided to them. In doing so I provided the police report & letter from the Federal Trade Commission and the information was removed from not only my XXXX XXXX report but XXXX XXXX report as well. Happy to feel like I was getting somewhere I was able to open an account with XXXX just to find out it was flagged and closed XXXX days later because USAA reported back to the XXXX XXXX XXXX that the information I disputed, and they removed was indeed correct and requested they add it back to my report. At this point I feel like I've ran out of options & have been put in a worse position because unless I have additional documentation to provide the XXXX XXXX XXXX to dispute what was already disputed once before and added back then they will deny it every time and I am desperate. I've been a member over XXXX years with USAA and to be treated like the accuser instead of the victim is sickening to me. The fact I have to go through all this extra stuff and was put in a worse off position than I was when I started honestly makes me not even want to keep my insurance services with them or do business with them at all.
Frequently Asked Questions
What is Complaint #10288394 about?
Complaint #10288394 was filed against United Services Automobile Association regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2024-09-27T12:00:00-05:00.
How did United Services Automobile Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against United Services Automobile Association?
Yes, visit the United Services Automobile Association company profile at readthecomplaint.com/company/united-services-automobile-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.