Checking or savings account -- Closing an account -- Complaint #10275950
Complaint Overview
Complaint ID: 10275950
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Colorado
ZIP Code: 80233
Date Received: 2024-09-27T12:00:00-05:00
Date Sent to Company: 2024-09-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My account was put on hold due to a check I deposited on my account on XX/XX/year>. It was under my dads name and was payed to the order of me. The bank put my account on hold and told me that they need to verify my dads name matches a phone number provided. I provided the phone number and they told me that the number doesnt pop up under his name. We then made my dad his own account separately under his name and they still say they cant verify and that his phone number doesnt show under his name on public records. They closed my account on XX/XX/year>. They also say that thats the only way they can release the funds to me is once they verify the phone number. I have seen complaints about the same issue happening to many many more Chase customers and how they bank until this day havent released their funds to them. Does Chase just keep the money?!
Frequently Asked Questions
What is Complaint #10275950 about?
Complaint #10275950 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2024-09-27T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.