Credit card -- Other features, terms, or problems -- Complaint #10162784
Complaint Overview
Complaint ID: 10162784
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Arizona
ZIP Code: XXXXX
Date Received: 2024-09-17T12:00:00-05:00
Date Sent to Company: 2024-09-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Hello, I have had a Citi Visa Costco card for about 6 years. My card has been compromised 4 x. This last time, I complained to the company but they just kept telling me they would get me a card soonest. I keep my cards in protectors and do not let anyone else use them. Within days my XXXX XXXX was compromised and I had to get a new card-first time for them. I am very frustrated with Citi. I plan on talking to Costco too. I have had a XXXX XXXX for over 30 years and it has never been compromised. My XXXX card is around XXXX that has never been compromised. I believe that the Federal government passed laws to protect us but does anyone make sure the laws are followed? I overheard a conversation about how terribly lax a major phone company is. Is lack of enforcement the problem? thank you for your time and attention
Frequently Asked Questions
What is Complaint #10162784 about?
Complaint #10162784 was filed against Citibank, N.A. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-09-17T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.