Prepaid card -- Problem getting a card or closing an account -- Complaint #10158187
Complaint Overview
Complaint ID: 10158187
Company: Bank Of America, National Association
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Problem getting a card or closing an account
Sub-Issue: Trouble getting, activating, or registering a card
State: Hawaii
ZIP Code: 96816
Date Received: 2024-09-13T12:00:00-05:00
Date Sent to Company: 2024-09-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
i filed a claim XXXX with cfpb for my bank of america prepaid account. i was told there was a response to my issue and told the bank would reach out to me or to reach them at XXXX XXXX XXXX ext XXXX i was not sent a response if it was sent i did not recieve it. there was no response made on the cfpb web portal. when i call the number and enter extension i am just given the run around from automated system then the call is disconnected. i still dont have any results or acess to my money.
Frequently Asked Questions
What is Complaint #10158187 about?
Complaint #10158187 was filed against Bank Of America, National Association regarding Prepaid card specifically about Problem getting a card or closing an account. It was received by the CFPB on 2024-09-13T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.