Credit card -- Incorrect information on your report -- Complaint #10142276
Complaint Overview
Complaint ID: 10142276
Company: United Services Automobile Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
State: Washington
ZIP Code: 98011
Date Received: 2024-09-16T12:00:00-05:00
Date Sent to Company: 2024-09-16T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am a victim of identity theft and have been struggling for the past two years to remove fraudulent information from my credit reports. While I was outside the U.S., USAA SAVINGS BANK credit account was fraudulently opened in my name without my authorization. I have filed multiple disputes, both directly with USAA SAVINGS BANK and through XXXX, XXXX, and XXXX, providing a police report, identity theft report, and my XXXX as proof that I was out of the country when the account was opened. Despite this, USAA SAVINGS BANK continues to deny my requests to remove the fraudulent account.
Frequently Asked Questions
What is Complaint #10142276 about?
Complaint #10142276 was filed against United Services Automobile Association regarding Credit card specifically about Incorrect information on your report. It was received by the CFPB on 2024-09-16T12:00:00-05:00.
How did United Services Automobile Association respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against United Services Automobile Association?
Yes, visit the United Services Automobile Association company profile at readthecomplaint.com/company/united-services-automobile-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.