Checking or savings account -- Closing an account -- Complaint #10131512
Complaint Overview
Complaint ID: 10131512
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Savings account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Nevada
ZIP Code: 89048
Date Received: 2024-09-15T12:00:00-05:00
Date Sent to Company: 2024-09-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
The recent closure of my personal bank account without prior notification or valid explanation from Bank of America has left me in helpless despair. On Monday, XX/XX/XXXX, I contacted Bank of America to close my business account, as I had decided not to proceed with starting my business and put the plans on pause until I was able to be in a better financial position. This account was separate from my personal account which I opened at a later date. I wanted to bank with Bank of America and stop banking with my current bank XXXX XXXX XXXX XXXX where I receive my only income my VA XXXX checks due to me being a 100 % XXXX Veteran. However, on XX/XX/XXXX, I attempted to access my personal account, only to find that it had been locked and subsequently closed. I was shocked to discover that this had been done without any prior notification or communication from the institution. When I contacted the support team, I was informed that this was a business decision. I was given no further clarification and was spoken to like a second-class citizen. This decision has left me stranded overseas as I came to visit family for some time to get on my feet after going through bankruptcy earlier this year. The money was for me to start a new life for me and my fiance. My fiance and I reside in XXXX ( my place of residence ), without access to my life savings or financial resources. As a 100 % XXXX veteran, this situation has caused me immense distress to my mental health, primarily as I rely on these funds for my daily living expenses. I did nothing wrong to warrant the closure of my account, and I was never informed that such action would be taken. Given my current situation in a foreign country, the urgency of this matter can not be overstated. I am without access to my funds, which places me in an extremely vulnerable position. I'm not even able to purchase a plane ticket back to my home country, the United States. I implore you to address this issue with the utmost urgency. I can provide proof of my VA XXXX status i can provide proof of all my statements with XXXX XXXX XXXX XXXX and transaction history to my Bank of America account. I can provide all evidence of XXXX wrong-doing on my part.
Frequently Asked Questions
What is Complaint #10131512 about?
Complaint #10131512 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2024-09-15T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.