Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #10107272
Complaint Overview
Complaint ID: 10107272
Company: Bank Of America, National Association
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Sub-Issue: Problem with paying off the loan
State: Florida
ZIP Code: 32750
Date Received: 2024-09-12T12:00:00-05:00
Date Sent to Company: 2024-09-12T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I provided a loan refinance check issued by XXXX XXXX XXXX XXXX to payoff the Bank of America XXXX loan ending XXXX via overnight delivery to the address provided on the Bank of America fax payoff quote and received delivery confirmation from XXXX on XX/XX/XXXX at XXXX am. XXXX tracking number XXXX. Bank of America website clearly states that all payments will be posted within XXXX business days. As of XX/XX/XXXX, XXXX calendar days and XXXX business days, Bank of America has not posted the payment. Multiple phone calls to their auto loan service center results in no additional information and they do not reflect receipt of the payoff. At first, the Bank of America agent states that their payoff instructions are inaccurate and they no longer accept payments at the address specified for overnight delivery. A second phone call states that they do and that payments are being forwarded. A third call states that they need 7 days to process a payment, in contradiction to their website banner. At this point, they have not processed my payment and I have delivery confirmation of the $ XXXX payment. The new lender, XXXX XXXX has confirmed that the new loan check has not been presented for payment. I want Bank of America to take responsibility for the check they received and process the payoff.
Frequently Asked Questions
What is Complaint #10107272 about?
Complaint #10107272 was filed against Bank Of America, National Association regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2024-09-12T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.