Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #10106955
Complaint Overview
Complaint ID: 10106955
Company: First Citizens Bancshares, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Oklahoma
ZIP Code: 74133
Date Received: 2024-09-12T12:00:00-05:00
Date Sent to Company: 2024-09-18T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am treasurer of the XXXX XXXX XXXX XXXX XXXX. I discovered several fraudulent charges on our bank account and contacted our bank on XX/XX/year>. I talked to a banking representative as soon as I knew the charges went through. I filed a dispute report with the bank on XX/XX/year>. The bank has refunded several fraudulent charges made to an insurance company but refuses to refund others which were described as mobile payments to XXXX XXXX and charged by an unknown individual on XX/XX/year>, XX/XX/year>, XX/XX/year> and XX/XX/year>. They did refund one processing fee made by the unknown person to XXXX XXXX made on XX/XX/year>. The bank is saying that these had to be identified within 24 hours, which sounds very ridiculous. The issue is further complicated by the fact that we had a management company handling our affairs whose founder and manager XXXX sometime during the week of XX/XX/year>. I was not told of his demise until XX/XX/year>. The business has subsequently closed. I have talked with several banks in my area and they are puzzled and incredulous of this policy. I need some assistance to understand why they have this policy for a 24-hour notification of fraudulent charges which should never have been allowed by the bank.
Frequently Asked Questions
What is Complaint #10106955 about?
Complaint #10106955 was filed against First Citizens Bancshares, INC. regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2024-09-12T12:00:00-05:00.
How did First Citizens Bancshares, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against First Citizens Bancshares, INC.?
Yes, visit the First Citizens Bancshares, INC. company profile at readthecomplaint.com/company/first-citizens-bancshares-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.