Checking or savings account -- Opening an account -- Complaint #10101626
Complaint Overview
Complaint ID: 10101626
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Unable to open an account
State: Pennsylvania
ZIP Code: 193XX
Date Received: 2024-09-11T12:00:00-05:00
Date Sent to Company: 2024-09-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened checking and savings accounts with Chase online on XX/XX/year>, deposited funds into and received an email confirmation that the accounts were opened. On XX/XX/year> I received notification from Chase that the opened accounts were restricted and I needed to call them. I did call. Nothing about clarifying anything relative to why they were restricting my account came into play. Rather I was verbally told my account would be closed and I was restricted from accessing chase.com. I called to request my funds and was told my account was under investigation and after the investigation, my funds would need to be requested by my current bank, XXXX XXXX to get my funds. I asked why am I being investigated and was given no response. I then vehemently requested that my deposit immediately be returned as not having access to my funds meant I am being denied my ownership of a provided asset when a contract was already annulled by one party in the contract. Basically, Chase indicates the following, " Important : Please contact us To help protect against fraud, we restricted and may need to close your account soon ''. After the call, I am not asked anything about fraud or what is expected of fraud. I feel this is a cop out and generic phrase to XXXX for discrimination. I was kept on hold for 1 hour and 30 minutes and finally spoke with an executive who provided the following case number : XXXX
Frequently Asked Questions
What is Complaint #10101626 about?
Complaint #10101626 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2024-09-11T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.