Student loan -- Dealing with your lender or servicer -- Complaint #10059941
Complaint Overview
Complaint ID: 10059941
Company: Aes/Pheaa
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Delaware
ZIP Code: 19901
Date Received: 2024-09-06T12:00:00-05:00
Date Sent to Company: 2024-09-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Student loan payments made between XXXX I made student loan payments to Pennsylvania Higher Education Assistance Agency XXXX PHEAA ) Default Collections through the AES XXXX XXXX, from XX/XX/XXXX through XX/XX/XXXX, while working full-time in qualifying public service at the University of Colorado. These payments are missing from the XXXX XXXX XXXX XXXX tracker. If these payments- which were $ XXXX and totaling over {$XX/XX/XXXX} that I paid - I will have fulfilled the XXXX payment requirement to receive forgiveness. I have XXXX email confirmations from XXXX for each of the payments of {$XX/XX/XXXX} that I made between XXXX through XXXX. Please find these payments that I made and apply them correctly to my account. XXXX XXXX XXXX ss # XXXX PHEAA Account # : XXXX Email ID : XXXX Account ID : XXXX
Frequently Asked Questions
What is Complaint #10059941 about?
Complaint #10059941 was filed against Aes/Pheaa regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-09-06T12:00:00-05:00.
How did Aes/Pheaa respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Aes/Pheaa?
Yes, visit the Aes/Pheaa company profile at readthecomplaint.com/company/aes-pheaa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.