Credit card -- Problem with a purchase shown on your statement -- Complaint #10059471
Complaint Overview
Complaint ID: 10059471
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 935XX
Date Received: 2024-09-07T12:00:00-05:00
Date Sent to Company: 2024-09-07T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Contacted the company I purchased through. They approved the refund and stated the seller must pay return shipping. I had to provide the seller with the fee first for then to approve the cost of the return for reimbursement. The seller would not approve. The company stated they could give me future credit. I advised I wanted to send the broken item back and I do not want a credit. They have a guarantee that item must meet expectations or refund is provided. The eventually stopped responding. I started a dispute with citi card and they kept saying they didn't get the evidence I provided where they said I would get a refund from the seller. Citi finally said they got the evidence and dispute will be resolved by XXXX. They will no longer help. I received damaged goods I want to send back and get a refund and no one is cooperating.
Frequently Asked Questions
What is Complaint #10059471 about?
Complaint #10059471 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-09-07T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.