Checking or savings account -- Managing an account -- Complaint #10056712
Complaint Overview
Complaint ID: 10056712
Company: Goldman Sachs Bank USA
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: South Carolina
ZIP Code: 29607
Date Received: 2024-09-06T12:00:00-05:00
Date Sent to Company: 2024-09-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Please reference complaint XXXX. On XX/XX/year> I tried to withdraw funds. The bank declined the transfer and stated there was a security concern. I have since contacted the bank multiple times to verify identity, answered questions correctly, passwords, etc. Still denied. The bank told me that they would send an 'identity verification ' letter and they stated, in response to my previous CFPB complaint that they did so on XXXX XXXX. No letter received. They then told me that they sent one out on XXXX XXXX. Not received. They then said they sent one on XXXX XXXX. Not received. They will not verify my account and allow access to my funds and to close the account. I have since researched Marcus and found that there are dozens, if not hundreds of people having this same problem with Marcus and stating so through social media, XXXX, XXXX and other sources. I believe that Marcus is withholding people 's funds for financial benefit and lying when they say " the letter is on the way ''. This needs to be investigated. I will also contact the U.S. Attorney 's office in my district as well as the SEC, FDIC, and have filed a complaint with the Federal Reserve. Please do not close this complaint until there is verification that the issue has been resolved, as Marcus lied in their previous response to CFPB. Thanks.
Frequently Asked Questions
What is Complaint #10056712 about?
Complaint #10056712 was filed against Goldman Sachs Bank USA regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-09-06T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.