Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #10056442
Complaint Overview
Complaint ID: 10056442
Company: Goldman Sachs Bank USA
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: New York
ZIP Code: 11510
Date Received: 2024-09-06T12:00:00-05:00
Date Sent to Company: 2024-09-06T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/year> went to purchase a XXXX XXXX from the Apple XXXX in XXXXXXXX XXXX. The Apple XXXX XXXX advised that I should open an Apple Card so that I could get discounts. He set up application via my phone. I purchased the XXXX XXXX and later returned it within the return period on XX/XX/year>. The Apple rep said the account was credited. Over two months later I get alerts from my credit bureaus that I am delinquent on the Goldman Sachs / Apple Card. I immediately contact Goldman Sachs on XX/XX/year> and they say that I received Apple XXXX because of the purchase I made but there was a balance on the card because of the Apple XXXX they credited me. I advised that I never got a statement stating this. They spent over 30 minutes trying to rectify a credit in Apple XXXX in my wallet ( which I never used or saw ) and a balance on the card ( which I also never saw ) and they needed technical support to move the credit to pay my Apple card balance. I told the Goldman Sachs / Apple rep that I want this lateness removed from my credit bureaus. I never have received any notifications from Goldman Sachs, no statements, phone calls nothing. She said she would submit paperwork on my behalf. I never heard back. I contacted the XXXX and they are still working on the case # XXXX since XX/XX/year>. I just want the negative reporting to be removed from my credit bureaus. I had a score of XXXX and now this blemish has dropped me to XXXX which impacts my credit worthiness.
Frequently Asked Questions
What is Complaint #10056442 about?
Complaint #10056442 was filed against Goldman Sachs Bank USA regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2024-09-06T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.