Checking or savings account -- Managing an account -- Complaint #10056371
Complaint Overview
Complaint ID: 10056371
Company: Robinhood Markets INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Tennessee
ZIP Code: 37209
Date Received: 2024-09-07T12:00:00-05:00
Date Sent to Company: 2024-09-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In early 2020 my apartment was broken into and several identity documents were stolen. After this theft I found several accounts had been opened in my name without my knowledge and then later found that several accounts that I had opened had been compromised by a third party. I did open a Robinhood account along with their Spend account. I later discovered that my Robinhood account had been accessed by a third party and several withdrawals from my spend account card had taken place. I attempted to dispute this with Robinhood both online and through their app but their customer service was incredibly unhelpful and after multiple attempts over the course of many months to file this dispute I finally had to resort to filing this complaint with hopes that this intervention will cause Robinhood to finally act. I did file a police report and have attached the report to this complaint along with a full list of items to be disputed.
Frequently Asked Questions
What is Complaint #10056371 about?
Complaint #10056371 was filed against Robinhood Markets INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-09-07T12:00:00-05:00.
How did Robinhood Markets INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Robinhood Markets INC.?
Yes, visit the Robinhood Markets INC. company profile at readthecomplaint.com/company/robinhood-markets-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.