Credit card -- Incorrect information on your report -- Complaint #10056269
Complaint Overview
Complaint ID: 10056269
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
State: Maryland
ZIP Code: 21702
Date Received: 2024-09-07T12:00:00-05:00
Date Sent to Company: 2024-09-07T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I placed a report with citi after finding out about that accounts have been opened in my name as a product of identity theft. They responded back that my information match, of course it would but it was fraudulent opened. I asked for proof of the application showing address signature and identification that was submitted. I filed a police report XX/XX/XXXX got a new Florida drivers license XX/XX/XXXX due to this theft, that is where I lived. I then moved to maryland and got a new drivers license XX/XX/XXXX. Citi requested no police report or supporting documents from me but says that the account is mine. I have been dealing with the identity theft for years since with fraudulent cards and banking information being obtained with my information. I have requested the following and still have not receive debt verification letter. In the letter, you can ask for specific information, such as : The original creditor 's name and contact information & The amount owed o A copy of the original contract with your signature o An accounting statement showing how the amount owed was calculated a A copy of the agreement authorizing the collector to collect on behalf of the creditor
Frequently Asked Questions
What is Complaint #10056269 about?
Complaint #10056269 was filed against Citibank, N.A. regarding Credit card specifically about Incorrect information on your report. It was received by the CFPB on 2024-09-07T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.