Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #10056108
Complaint Overview
Complaint ID: 10056108
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Nevada
ZIP Code: 89169
Date Received: 2024-09-07T12:00:00-05:00
Date Sent to Company: 2024-09-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX at XXXX i went to XXXX XXXX XXXX ( XXXX XXXX XXXX, XXXX XXXX XXXX NV XXXX ) atm machine to try to withdraw XXXX XXXX The screen told me transaction declined, no money came out, so I tried again but for XXXX XXXX the transaction was approved and i got 100 . The declined transaction took my money out of my bank ( XXXX XXXX XXXX ) anyway so I tried to dispute it. Earlier in that same day I had made multiple other XXXX $ withdrawals from a casino, and there were also two withdrawals totalling XXXX $ i do not remember making, as i believe my drink was spiked after making a lot of people mad. When I asked the casino dealer standing at the table where i made the XXXX $ withdrawals ( there's a little card reading machine similar to a gas station 's machine ) about the largest transaction, she didn't know what I was talking about. I went through my bank and made a police report to try to dispute the XXXX and XXXX $ withdrawals, but they're saying there was no suspicious activity and they took my money anyway. Now they're trying to take the XXXX $ from the declined transaction, and i know with 100 % certainty that my bank is in the wrong. I am not the only one this has happened to, something very similar happened to a XXXX XXXX, but drugged at a different casino and involving millions of dollars. I was unable to get drug tested as I had to sleep and go to work or risk getting fired, and the detective told me there wasn't any video footage of the day i went to the casino, convenient. I had to borrow from moneytree just to pay the bills, now i owe them XXXX XXXX my account is nearly in the negative and i am alone in this fight. I have spent thousands gamblingand drinking before this fiasco, and not once have i ever disputed that money that i lost until now.
Frequently Asked Questions
What is Complaint #10056108 about?
Complaint #10056108 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2024-09-07T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.