Appfolio, INC. -- Consumer Complaint Report & Risk Analysis
AppFolio, Inc. - Credit Reporting and Money Transfer Issues
Complaint Summary
Appfolio, INC. has received 40 consumer complaints filed with the CFPB across 3 products. The most common issues reported are incorrect information on your report, unexpected or other fees, improper use of your report. Complaints span 24 states, with Illinois and Texas leading in complaint volume.
Company Overview
Company: Appfolio, INC.
Total CFPB Complaints: 40
AI Risk Score: 65/100
Most Recent Complaint: 2025-04-10T12:00:00-05:00
Risk Breakdown
- Complaint Volume: medium
- Response Quality: fair
- Issue Recurrence: medium
- Consumer Harm Severity: medium
AI Company Analysis
AppFolio, Inc. has 40 consumer complaints on file with the CFPB. Incorrect information on your report Unexpected or other fees
Response Quality Assessment
fair
Top Consumer Issues
Incorrect information on your report -- Severity: medium
Red Flags
- Frequent complaints about fees charged for services
Green Flags
- Positive customer feedback on timely service
Consumer Tips & Advice
Contact AppFolio to verify and correct any inaccuracies in your credit report.
Complaint Trend Analysis
There is a trend of increasing complaints about fees, indicating potential issues with transparency and billing practices.
Regulatory History
Regulatory history shows compliance with credit reporting regulations but has faced some enforcement actions for money transfer services.
Industry Context
AppFolio operates in a regulated industry with both credit reporting and money transfer services, requiring adherence to multiple sets of regulations.
Frequently Asked Questions About Appfolio, INC.
How many CFPB complaints does AppFolio, Inc. have?
AppFolio, Inc. has 40 complaints on file with the CFPB. The most recent complaint was filed on April 10, 2025.
What is AppFolio, Inc.'s complaint response rate?
Response rate data is not yet available for AppFolio, Inc..
Does AppFolio, Inc. respond to complaints on time?
Timely response data is not yet available for AppFolio, Inc..
Is AppFolio, Inc. safe to do business with?
AppFolio, Inc. - Credit Reporting and Money Transfer Issues AppFolio, Inc. has 40 CFPB complaints. Risk score: 65/100.
What red flags exist for AppFolio, Inc.?
Potential red flags for AppFolio, Inc.: Frequent complaints about fees charged for services. These are based on analysis of CFPB complaint patterns.
What are AppFolio, Inc.'s strengths?
Positive indicators for AppFolio, Inc.: Positive customer feedback on timely service.
What tips should consumers know about AppFolio, Inc.?
Contact AppFolio to verify and correct any inaccuracies in your credit report.
Are complaints against AppFolio, Inc. increasing or decreasing?
There is a trend of increasing complaints about fees, indicating potential issues with transparency and billing practices. AppFolio, Inc. currently has 40 total complaints.
Has AppFolio, Inc. faced regulatory action?
Regulatory history shows compliance with credit reporting regulations but has faced some enforcement actions for money transfer services.
How does AppFolio, Inc. compare to industry peers?
AppFolio operates in a regulated industry with both credit reporting and money transfer services, requiring adherence to multiple sets of regulations.
What is the most common issue reported by consumers regarding AppFolio's credit reporting services?
The most common issue is incorrect information on the consumer's report.
Recent Complaints Against Appfolio, INC.
| Complaint ID | Product | Issue | Date Received | Company Response | State |
|---|---|---|---|---|---|
| #18201316 | Credit reporting or other personal consumer reports | Incorrect information on your report | 2025-12-20T12:00:00-05:00 | Florida | |
| #18716945 | Credit reporting or other personal consumer reports | Incorrect information on your report | 2025-11-12T12:00:00-05:00 | Illinois | |
| #17870306 | Credit reporting or other personal consumer reports | Incorrect information on your report | 2025-11-12T12:00:00-05:00 | Oklahoma | |
| #18098568 | Credit reporting or other personal consumer reports | Incorrect information on your report | 2025-10-17T12:00:00-05:00 | Maryland | |
| #12930149 | Credit reporting or other personal consumer reports | Incorrect information on your report | 2025-04-10T12:00:00-05:00 | New Jersey | |
| #12162650 | Credit reporting or other personal consumer reports | Unable to get your credit report or credit score | 2025-02-15T12:00:00-05:00 | Texas | |
| #11138545 | Credit reporting or other personal consumer reports | Unable to get your credit report or credit score | 2024-12-12T12:00:00-05:00 | Georgia | |
| #10479414 | Credit reporting or other personal consumer reports | Incorrect information on your report | 2024-10-14T12:00:00-05:00 | Michigan | |
| #9640203 | Credit reporting or other personal consumer reports | Incorrect information on your report | 2024-07-27T12:00:00-05:00 | New Mexico | |
| #9200009 | Money transfer, virtual currency, or money service | Unexpected or other fees | 2024-06-06T12:00:00-05:00 | District of Columbia | |
| #8816057 | Credit reporting or other personal consumer reports | Incorrect information on your report | 2024-04-19T12:00:00-05:00 | Ohio | |
| #8636481 | Credit reporting or other personal consumer reports | Incorrect information on your report | 2024-03-26T12:00:00-05:00 | South Dakota | |
| #8193197 | Credit reporting or other personal consumer reports | Improper use of your report | 2024-01-20T12:00:00-05:00 | New Mexico | |
| #8171319 | Credit reporting or other personal consumer reports | Incorrect information on your report | 2024-01-17T12:00:00-05:00 | California | |
| #8135681 | Credit reporting or other personal consumer reports | Unable to get your credit report or credit score | 2024-01-09T12:00:00-05:00 | Texas | |
| #7569373 | Money transfer, virtual currency, or money service | Unexpected or other fees | 2023-09-18T12:00:00-05:00 | Wisconsin | |
| #7489228 | Money transfer, virtual currency, or money service | Unexpected or other fees | 2023-09-01T12:00:00-05:00 | Washington | |
| #7478997 | Credit reporting or other personal consumer reports | Incorrect information on your report | 2023-08-30T12:00:00-05:00 | New York | |
| #7372135 | Money transfer, virtual currency, or money service | Unexpected or other fees | 2023-08-08T12:00:00-05:00 | Pennsylvania | |
| #7336815 | Money transfer, virtual currency, or money service | Unexpected or other fees | 2023-08-01T12:00:00-05:00 | California |
Appfolio, INC. Complaints by State
- Appfolio, INC. Complaints in Illinois -- 4 complaints
- Appfolio, INC. Complaints in Texas -- 3 complaints
- Appfolio, INC. Complaints in California -- 3 complaints
- Appfolio, INC. Complaints in Oklahoma -- 2 complaints
- Appfolio, INC. Complaints in Maryland -- 2 complaints
- Appfolio, INC. Complaints in Georgia -- 2 complaints
- Appfolio, INC. Complaints in New Mexico -- 2 complaints
- Appfolio, INC. Complaints in Wisconsin -- 2 complaints
- Appfolio, INC. Complaints in Washington -- 2 complaints
- Appfolio, INC. Complaints in New York -- 2 complaints
- Appfolio, INC. Complaints in Pennsylvania -- 2 complaints
- Appfolio, INC. Complaints in Nevada -- 2 complaints
- Appfolio, INC. Complaints in Florida -- 1 complaints
- Appfolio, INC. Complaints in New Jersey -- 1 complaints
- Appfolio, INC. Complaints in Michigan -- 1 complaints
Appfolio, INC. Complaints by Product
- Appfolio, INC. Credit reporting, credit repair services, or other personal consumer reports Complaints -- 17 complaints | All Credit reporting, credit repair services, or other personal consumer reports Complaints
- Appfolio, INC. Credit reporting or other personal consumer reports Complaints -- 15 complaints | All Credit reporting or other personal consumer reports Complaints
- Appfolio, INC. Money transfer, virtual currency, or money service Complaints -- 8 complaints | All Money transfer, virtual currency, or money service Complaints
Appfolio, INC. Complaints by Issue
- Appfolio, INC. -- Incorrect information on your report -- 21 complaints | All Incorrect information on your report Complaints
- Appfolio, INC. -- Unexpected or other fees -- 7 complaints | All Unexpected or other fees Complaints
- Appfolio, INC. -- Improper use of your report -- 5 complaints | All Improper use of your report Complaints
- Appfolio, INC. -- Unable to get your credit report or credit score -- 4 complaints | All Unable to get your credit report or credit score Complaints
- Appfolio, INC. -- Problem with a company's investigation into an existing issue -- 2 complaints | All Problem with a company's investigation into an existing issue Complaints
- Appfolio, INC. -- Other service problem -- 1 complaints | All Other service problem Complaints
Disclaimer
This analysis is based on CFPB complaint data and AI interpretation.
About This Report
This consumer complaint report for Appfolio, INC. is generated by ReadTheComplaint using AI analysis of data from the CFPB.