Mortgage -- Trouble during payment process -- Complaint #9995138
Complaint Overview
Complaint ID: 9995138
Company: Shellpoint Partners, LLC
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: Virginia
ZIP Code: 23322
Date Received: 2024-09-02T12:00:00-05:00
Date Sent to Company: 2024-09-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I changed my homeowners insurance policy in XXXX. I have called, emailed, once a week since then. I keep getting the same undelivered promises. No calls me back, My mortgage is still the same and they keep telling me they are going fix it. Also PMI was supposed to end in XXXX and I'm still paying that even though I've called for 2 months now! I don't know what do. We are overpaying ... and no one will fix it!
Frequently Asked Questions
What is Complaint #9995138 about?
Complaint #9995138 was filed against Shellpoint Partners, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-09-02T12:00:00-05:00.
How did Shellpoint Partners, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Shellpoint Partners, LLC?
Yes, visit the Shellpoint Partners, LLC company profile at readthecomplaint.com/company/shellpoint-partners-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.