Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #9987831
Credit Bureau Denies Affiliation, Deletes Tradeline in Response to Old Information Reappearing
Complaint Overview
Complaint ID: 9987831
Company: V And H Portfolio
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Old information reappears or never goes away
State: Michigan
ZIP Code: 48390
Date Received: 2024-08-31T12:00:00-05:00
Date Sent to Company: 2024-08-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Risk Assessment
Risk Level: low
The risk is low as the credit bureau claims no affiliation with the parties involved and has taken action by deleting the tradeline, suggesting a resolution.
Consumer Sentiment: neutral
Topics: Credit reporting, Incorrect information, Old information reappearing
AI Analysis
CFPB complaint 9987831 was filed against V and H Portfolio regarding Credit reporting or other personal consumer reports (Credit reporting), specifically about "Incorrect information on your report". The consumer reported that old information reappeared on their credit report, and the credit bureau stated they are not affiliated with the third-party servicer or Huffman and Vance, deleted the tradeline, and closed the matter. The complaint was received on August 31, 2024 from Michigan. The company responded with "Closed with explanation".
Consumer Narrative
Finally, please note that although the account was sold to a third-party servicer, we are not affiliated with them nor their practices ; we also do not engage in abusive collection practices. We are also not affiliated with Huffman and Vance, the party mentioned in your complaint filed with the XXXX XXXX XXXX As you have no further financial obligation to XXXX XXXX, XXXX, and we deleted the tradeline associated with your account and as this is all we can do we deem this matter closed. Sincerely, XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX
What You Should Do -- Consumer Action Plan
Consumers should ensure they have documentation of all transactions and communications, especially when accounts are sold to third-party servicers.
Legal Context & Consumer Protection Laws
The Fair Credit Reporting Act (FCRA) governs the accuracy and privacy of credit reports, requiring furnishers to report accurate information.
Regulatory Insight
This case highlights the importance of clear communication and record-keeping when accounts are transferred to third-party servicers to avoid consumer confusion and disputes.
Resolution Likelihood
unlikely
State-Specific Consumer Protections
The complaint was filed through the CFPB's web portal, indicating a digital channel for consumer redress.
Industry Comparison
In the credit reporting industry, disputes often arise from account sales and the accuracy of information reported by third-party servicers.
Related Issues
Frequently Asked Questions
What is CFPB complaint 9987831 about?
CFPB complaint 9987831 involves Credit reporting or other personal consumer reports (Credit reporting). The consumer reported an issue with "Incorrect information on your report", specifically "Old information reappears or never goes away". This complaint was filed against V and H Portfolio on August 31, 2024.
Which company is complaint 9987831 filed against?
Complaint 9987831 was filed against V and H Portfolio. You can view all complaints against this company on their profile page at /company/v-and-h-portfolio.
What was the company's response to complaint 9987831?
V and H Portfolio responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 9987831 filed?
Complaint 9987831 was received by the CFPB on August 31, 2024. It was sent to V and H Portfolio on August 31, 2024.
What state was complaint 9987831 filed from?
Complaint 9987831 was filed from Michigan. You can view all complaints from this state at /state/MI.
Was the consumer satisfied with the resolution of complaint 9987831?
Dispute information is not available for complaint 9987831.
What product category is complaint 9987831 about?
Complaint 9987831 is categorized under "Credit reporting or other personal consumer reports", specifically "Credit reporting". This is one of the product categories tracked by the CFPB.
How was complaint 9987831 submitted?
Complaint 9987831 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 9987831?
The Fair Credit Reporting Act (FCRA) governs the accuracy and privacy of credit reports, requiring furnishers to report accurate information. This relates to a Credit reporting or other personal consumer reports complaint against V and H Portfolio involving "Incorrect information on your report".
How likely is complaint 9987831 to be resolved?
Resolution likelihood: unlikely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 9987831?
This complaint is rated as low risk. The risk is low as the credit bureau claims no affiliation with the parties involved and has taken action by deleting the tradeline, suggesting a resolution.
What regulatory actions apply to complaint 9987831?
This case highlights the importance of clear communication and record-keeping when accounts are transferred to third-party servicers to avoid consumer confusion and disputes. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit reporting or other personal consumer reports industry.
What should the consumer do about complaint 9987831?
Consumers should ensure they have documentation of all transactions and communications, especially when accounts are sold to third-party servicers.
Are there state-specific protections for complaint 9987831?
The complaint was filed through the CFPB's web portal, indicating a digital channel for consumer redress. This complaint was filed from Michigan.
How does complaint 9987831 compare to industry norms?
In the credit reporting industry, disputes often arise from account sales and the accuracy of information reported by third-party servicers.
What steps can a consumer take if old information reappears on their credit report after it was supposedly removed?
Consumers should dispute the inaccurate information with the credit reporting agency and the original creditor, providing any supporting documentation.
How can consumers protect themselves when an account is sold to a third-party servicer?
Consumers should obtain written confirmation of the sale, understand their payment obligations, and keep detailed records of all communications and payments.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.