Credit card -- Closing your account -- Complaint #9987551
Complaint Overview
Complaint ID: 9987551
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Texas
ZIP Code: 76012
Date Received: 2024-09-01T12:00:00-05:00
Date Sent to Company: 2024-09-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The Company Received payments from myself, took money from my account and proceeded to close my account without my knowledge. They took my deposit and extra money out of my account without my knowledge. When I go online about the information after it states about my deposit that I never received the message says '' We hit a snag, buty were on it. Try again in a bit. This is the same message I have been receiving for a while and hadnt received my deposit nor any explanation why they taken my money then closed my account without my knowledge. There was a payment taking from several payments taken from my account. When I went to use my card it did not work only to find out it was closed without my knowledge.
Frequently Asked Questions
What is Complaint #9987551 about?
Complaint #9987551 was filed against Capital One Financial Corporation regarding Credit card specifically about Closing your account. It was received by the CFPB on 2024-09-01T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.