Credit card -- Fees or interest -- Complaint #9985197
Complaint Overview
Complaint ID: 9985197
Company: Bread Financial Holdings, INC.
Product: Credit card
Sub-Product: Store credit card
Issue: Fees or interest
Sub-Issue: Unexpected increase in interest rate
State: Tennessee
ZIP Code: 38135
Date Received: 2024-08-29T12:00:00-05:00
Date Sent to Company: 2024-08-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I have previously submitted a complaint # XXXX Comenity about this issue and they denied I was a customer. I am very much a customer and I am the ONLY one on the account. My account number with Comenity Bank/Alpheon is XXXX. This is fraudulent. I was charged {$3600.00} in interest on my balance of {$2400.00} on XX/XX/year>. I enrolled in an interest free for 24 months account through my XXXX XXXX office. I paid the amount they assigned each month. However, at the end of the period, I was suddenly charged an additional {$3600.00} in interest. I called several times and spoke to XXXX, XXXX, XXXX and XXXX from XX/XX/year> all of whom said they were " supervisors '' /senior account specialists when I asked for a supervisor. I also wrote a letter on XX/XX/year> to Comenity Bank detailing the situation and their response redirected me back to the XXXX number with no acknowledge or resolution. All to no avail. I offered to pay the balance ton the phone with XXXX the day I realized I was charged that much interest but was told I could not. just pay the balance and delete the interest. This is an illegal and unscrupulous practice and it is adversely affecting my pristine credit score and my future financial endeavors. Please advise me on how to delete this from my credit as they have already stated I am not a customer. Thank you for intervening for me.
Frequently Asked Questions
What is Complaint #9985197 about?
Complaint #9985197 was filed against Bread Financial Holdings, INC. regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2024-08-29T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.