Credit card -- Problem with a purchase shown on your statement -- Complaint #9984310
Complaint Overview
Complaint ID: 9984310
Company: Ally Financial INC.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Connecticut
ZIP Code: 061XX
Date Received: 2024-09-01T12:00:00-05:00
Date Sent to Company: 2024-09-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I recently got robbed by XXXX XXXX XXXX, a blatant auto dealer that deceives consumers. On XX/XX/year>, after hours, I dropped off my XXXX XXXX due to a leak in the cooling system. The following day, XX/XX/year>, I received a phone call from XXXX XXXX, who identified himself as the service advisor. XXXX XXXX informed me of a radiator leak, even though I had replaced the radiator two years ago following my XX/XX/XXXX. I had previously inspected the vehicle and found no visible external leaks. In other words, there was no external evidence of a leak. Who else can you trust if not a reputable XXXX dealer? They charged {$1700.00} to my XXXX XXXX credit card. Fortunately, XXXX XXXX promptly reversed the charges due to numerous complaints they have received. After picking up the vehicle, I noticed the cooling system warning reappeared after driving only a few miles. On XX/XX/year>, I returned the vehicle to the shop, where they claimed to have found a leaking upper radiator hose and charged {$440.00} to my Ally credit card. However, the problem persisted. On XX/XX/year>, after further inspection, they claimed the thermostat housing was leaking and charged an additional {$590.00}. This dealerships actions constitute a legal entity engaged in a despicable scam. Finally, enough is enough. Despite my eagerness to uncover the mystery leaks location, I took the vehicle to XXXX XXXX, where they confirmed the leak is internal in the cylinders. The work performed by XXXX XXXX was fraudulent and illegal, and all charges on my Ally credit card must be promptly reversed without further delay or inconvenience.
Frequently Asked Questions
What is Complaint #9984310 about?
Complaint #9984310 was filed against Ally Financial INC. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-09-01T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.