Money transfer, virtual currency, or money service -- Trouble accessing funds in your mobile or digital wallet -- Complaint #9983959
Complaint Overview
Complaint ID: 9983959
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet
State: New Jersey
ZIP Code: 08003
Date Received: 2024-08-30T12:00:00-05:00
Date Sent to Company: 2024-08-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I've been doing business with Venmo for some time and i complied with all of their requests, i supplied them with my SS. number my residence address, my telephone number, my email address, my personal account number at XXXX XXXX my business account number at XXXXXXXX XXXX Then one day they freezed my account for no good reason only saying they need to verify that this account belongs to me and the only way they will do it is if I will send them a photograph of my ID, I told them I don't feel comfortable sending my ID over the internet and they have enough information if they need to verify that this account belongs to me. I called a few times and spoke to different representatives none of them could help me unfreeze the account saying the only way I can do it is by complying. and now i have to send them a SELFIE of me holding my ID in addition to a copy of my ID card. i really don't feel conferrable doing that. I have attached the email thread I've been discussing with them. At this point they will not let me transfer my funds to the same bank they have on file or let me make any purchases.
Frequently Asked Questions
What is Complaint #9983959 about?
Complaint #9983959 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Trouble accessing funds in your mobile or digital wallet. It was received by the CFPB on 2024-08-30T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.