Checking or savings account -- Managing an account -- Complaint #9981416
Complaint Overview
Complaint ID: 9981416
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: North Carolina
ZIP Code: 283XX
Date Received: 2024-08-31T12:00:00-05:00
Date Sent to Company: 2024-08-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
XX/XX/2024 Filed initial report disputing unauthorized charges/electronic funds transfers at Truist Bank 's XXXXXXXX XXXX XXXX NC branch in the amount of {$5900.00}. The teller would not include transactions more than 45 days old. XX/XX/2024 I received a letter from Trust informing me that they had denied {$3100.00} of my claim. They issued a provisional credit for {$2800.00}. XX/XX/2024 I met with branch manager at which time he filed an addendum dispute claim in the amount of {$4700.00}, all for unauthorized charges/transfers. I'm waiting for a reply currently.
Frequently Asked Questions
What is Complaint #9981416 about?
Complaint #9981416 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-08-31T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.